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Secure Backup System (SBS)
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Secure Backup System (SBS)
 

Frequently Asked Questions (FAQ)


What are the system requirements for installing Secure Backup System (SBS)?

Autorun doesn't work on my computer! How can I install Secure Backup System (SBS)?

Where is the Product Key?

Do I need to register the software?

I can't find program link of Secure Backup System (SBS) on my "Desktop". How can I start up Secure Backup System (SBS)?

I can't find "SBS Tools" on the right-click menu. What should I do?

Why do I need "Secure Backup" of Secure Backup System (SBS)?

How can I decrypt *.sbs files quickly?

After changing my SBS Login Password, will Secure Backup System (SBS) be able to decrypt my previous *.sbs files that are encrypted by my previous SBS Login Password?

What does "SBS Self-Backup" do?

What is the use of SBS System File?

How can you protect my important data and passwords kept in SBS System File?

I can't run "General Tutorial" of Secure Backup System (SBS). What should I do?

Why aren't some files compressed very much?

I forgot my password. Can you help me?

How can I get support from AvailaSoft?

What are the system requirements for installing Secure Backup System (SBS)?
  For the updated System Requirements, please click on the following hyperlink: http://www.availasoft.com/products/secure_backup_system.html


Autorun doesn't work on my computer! How can I install Secure Backup System (SBS)?
  If Autorun doesn't work on your computer, you can right-click on the Drive containing the CD, choose "Open" and double-click on "SBS_Install.exe" to run the Installation Program.

Alternatively, you can also select the "Run..." option of the "Start" menu and type: D:\SBS_Install.exe, replacing D: with your CD-ROM drive.


Where is the Product Key?
  You can find the Product Key on the back of the enclosed CD jewel case.


Do I need to register the software?
  Without completing the End-User Form for Product Registration in the program, you can use Secure Backup System (SBS) for only 10 days. For your convenience, the completed Form will be sent to our Online Product Registration Center automatically when the Internet is connected.

The "Product Registration" section of our website is for special customers only, you don't need to use it unless you are instructed by our staff to do so.



I can't find program link of Secure Backup System (SBS) on my "Desktop". How can I start up Secure Backup System (SBS)?
  You can start up Secure Backup System (SBS) by the following ways:
Double-click on SBS icon in the lower right-hand corner of your screen;
Select the quick access [Secure Backup System] in [Start] Menu;
Select the quick access [Login SBS] of [Secure Backup System (SBS)] in [Programs] of [Start] Menu.


I can't find "SBS Tools" on the right-click menu. What should I do?
  For security purpose, "SBS Tools" will only appear on the right-click menu after logging in Secure Backup System (SBS).


Why do I need "Secure Backup" of Secure Backup System (SBS)?
  Backup is important to avoid losing your important data. However, just doing backup without secure protection will expose your important backup data to potential crisis of being stolen and seen. For example, your IT administrators can easily access your backup data in Backup Server. Besides, more copies of backup require more storage resources.

"Secure Backup" of Secure Backup System (SBS) is used for avoiding this kind of potential crisis and saving lots of storage resources by compressing and encrypting your documents before saving them on storage devices (e.g. CD-R, Backup Server, Zip Drive etc). It can generate a folder containing compressed and encrypted (by using SBS Login Password) copy of the selected files/folders for secure backup purpose.


How can I decrypt *.sbs files quickly?
  To decrypt *.sbs files in the same directory, you can just select *.sbs files and folders containing *.sbs files, and then right-click to use [Decrypt Selected (*.sbs)]. All selected files will then be decrypted and decompressed.

To decrypt *.sbs files in different directories, you can use [Decrypt *.sbs Files] of [SBS Tools] on SBS Panel. You can drag *.sbs files and folders containing *.sbs files from different directories into the dialog to restore them.



After changing my SBS Login Password, will Secure Backup System (SBS) be able to decrypt my previous *.sbs files that are encrypted by my previous SBS Login Password?
  No matter how many times you change your SBS Login Password, Secure Backup System (SBS) can automatically make use of your latest SBS Login Password to retrieve all those previous SBS Login Passwords from its SBS System File (*.sbf) to decrypt those *.sbs files encrypted by different used SBS Login Passwords.


What does "SBS Self-Backup" do?
  Since lots of important data and all used passwords are kept in your Secure Backup System (SBS), doing backup for Secure Backup System (SBS) itself is also important. To fully back up the whole Secure Backup System (SBS), you are just required to back up its latest SBS System File by using "SBS Self-Backup". This is because all SBS system data is stored in this SBS System File. When your Secure Backup System (SBS) is damaged by any reasons, you can fully recover it by using the previous backed up SBS System File.

By using the latest SBS System File with the corresponding latest User Name and Login Password, the latest state of your Secure Backup System (SBS) can be fully recovered. For detail, please refer to Section "SBS System File" in Help Manual of the program or in the provided User Guide.


What is the use of SBS System File?
  SBS System File contains all the latest system data of Secure Backup System (SBS). It contains all used SBS Login Passwords, all data of Secure Zone and all system setting information. By using [SBS Self-Backup] to back up the latest SBS System File, the latest state of your Secure Backup System (SBS) can be fully recovered.


How can you protect my important data and all used passwords kept in SBS System File?
  The content of SBS System File is encrypted by our 1024-bit Secure Encryption Technology. Without using the correct SBS Login Password, nobody can make use of the SBS System File to open SBS encrypted files (*.sbs) or reproduce your Secure Backup System (SBS).


I can't run "General Tutorial" of Secure Backup System (SBS). What should I do?
  Since Macromedia Flash Player is not installed on your computer, you may have problem with running "SBS General Tutorial". Please note that over 90% of computers are already installed with Macromedia Flash Player. Please go to http://www.macromedia.com to download the latest Macromedia Flash Player.


Why aren't some files compressed very much?
  Some types of files can be compressed much more than others. For example, *.txt and *.bmp files can be generally compressed by up to 96%. Various multimedia files (e.g. *.gif, *.jpg, *.wma, *.mpg files) are already highly compressed because the standards for these file types specify efficient technique to compress the content. Once a file has been compressed, it typically cannot be compressed again to any significant extent. As a result, such files don't get very much smaller when they are compressed by Secure Backup System (SBS).


I forgot my password. Can you help me?
  Please email your request to: contact29@availasoft.com


How can I get support from AvailaSoft?
  We provide different tailor-made support for End-Users, Resellers, Partners and Distributors. Please go to "Services" section on the top of our website and select the right subject. In order to process your request in the most efficient and effective way, you are required to fill in the corresponding form.